Terms and Conditions of Sale

About Our Services

MeridianHub is a cloud-based real estate software platform that provides tools for real estate agents, brokerages, and real estate development professionals to manage contacts, leads, workflows, transactions, projects, budgets, milestones, documents, communications, and related operational activities. Certain features may include AI-assisted functionality. Available features vary by subscription plan and may change over time.

MeridianHub provides software and workflow tools. By providing the Services, MeridianHub is not acting as a real estate broker or employing broker, appraiser, attorney, accountant, tax adviser, investment adviser, lender, title or escrow provider, architect, engineer, contractor, governmental or permitting authority, or other licensed professional. The Services do not replace professional judgment, independent verification, or advice from appropriately qualified professionals.

You remain responsible for your professional decisions and activities, including applicable licensing requirements, disclosures, recordkeeping, regulatory compliance, verification of information, and determining whether information or outputs generated through the Services are appropriate for your circumstances.

Key Definitions

"Services" means all products and services provided by us that link to these Terms, including our website; our application (our "App" or "Application"); the content, features, tools, and functionality provided or made available through our Services (our "Materials"); and features that connect to or rely on Third-Party Services.

"Account" means an individual user's unique login and account used to access the Services. Each individual who accesses the Services must use their own Account and may not share Account credentials with another person.

"You" ("your", the "customer", or the "user") means the individual or legal entity that agrees to these Terms. If you use the Services on behalf of a company, brokerage, team, organization, or other legal entity, "you" also refers to that entity where applicable, and you represent that you have authority to bind it.

"Authorized User" means an individual whom you authorize to access the Services through that individual's own Account, subject to the roles, permissions, subscription limits, and other restrictions applicable to that user.

"Organization" or "Team" means a business, brokerage, development company, or other customer grouping that is authorized to manage users, Seats, billing, or shared resources through the Services. An Organization or Team may own and pay for a Subscription even though each Authorized User must maintain a separate Account.

"Seat" means paid user capacity under an applicable Subscription. Depending on the applicable plan, valid pending invitations may reserve Seat capacity. External Collaborators do not consume paid internal Developer Seats.

"External Collaborator" means an outside professional or other third party invited to collaborate on one or more specific Developer projects without becoming an internal member of the applicable development company. External Collaborators receive only the project-scoped permissions made available to them and do not receive internal membership, billing, ownership, or organization-wide authority merely because they collaborate on a project.

"Customer Content" means information, data, files, documents, communications, records, contacts, leads, transaction information, project information, budgets, materials, instructions, and other content that you or your Authorized Users submit, upload, store, transmit, generate, or otherwise make available through the Services, including third-party information that you are authorized to process through the Services.

"Using our Services" means interacting with our Services in any way, including creating an Account, purchasing or managing a Subscription, accessing or browsing the Services, submitting or processing Customer Content, providing instructions, using integrations, or interacting with the Services directly or through authorized software or Third-Party Services.

Agreement to These Terms

By creating an Account, purchasing or using our Services, or otherwise indicating your acceptance of these Terms, you agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and any additional feature-specific or subscription-specific terms that we expressly incorporate into your agreement with us. If you do not agree, you may not use our Services.

Where applicable law requires affirmative consent or acceptance, we will request that consent or acceptance through an appropriate mechanism, and passive use of the Services alone will not substitute for affirmative consent where the law requires otherwise.

Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher. Persons below this age may not use our Services. If we become aware that a user is below the required age, we may suspend or terminate their access to our Services immediately and without liability.

By using our Services, you acknowledge and agree that:

• you are at least 18 years old (or the age of majority in your location, whichever is higher);
• you have the legal capacity to enter into these Terms, and if you are representing an organization or other legal entity, you have the authority to bind that entity;
• the information you provide to us is, and will remain, accurate, complete, and current;
• and you are not located in, ordinarily resident in, or organized under the laws of any jurisdiction subject to comprehensive sanctions or embargoes, and you are not a blocked, denied, or otherwise restricted party under applicable sanctions or export control lists.

If you do not meet these requirements, you must not use our Services.

Conditions of Use

By using our Services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• Modify, copy, prepare derivative works of, decompile, or reverse engineer any proprietary Materials, software, or content provided by MeridianHub through our Services without prior written permission from us, except where applicable law expressly permits such activity.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notations on MeridianHub Materials or software available through our Services.
• Transfer, distribute, or "mirror" any proprietary part of our Services or Materials to another server or person without explicit authorization from us.
• Use our Services in a manner that knowingly or negligently disrupts or abuses our networks or any other services provided by us.
• Transmit, distribute, or post any harassing, indecent, obscene, fraudulent, or unlawful material through our Services.
• Use our Services in violation of any applicable local, state, national, or international laws or regulations.
• Engage in spam, deceptive messaging, or other advertising or messaging activities using our Services in violation of applicable law or our Acceptable Use Policy.
• Harvest, collect, or gather another person's or customer's data or Customer Content without authorization or in violation of applicable law or our Privacy Policy.
• Use our Services in a manner that infringes, misappropriates, or violates the privacy rights, intellectual property rights, or other rights of our company or any third party.
• Submit Customer Content through our Services that is defamatory, infringing, unlawful, or that you do not have the legal right or authorization to process.
• Use automated scripts or technologies, including bots or data mining tools, to access, scrape, or extract data from our Services without explicit authorization from us.
• Attempt to gain unauthorized access to any portion of our Services or any related systems or networks.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying our Services, or which, in our judgment, exposes our company or any of its users to any liability or detriment of any kind.
• Access, use, export, re-export, transfer, or otherwise make available our Services or any underlying software, technology, or content in violation of any applicable export control, trade, or economic sanctions laws.
• Hide or misrepresent your identity, including by using false names, impersonating others, or concealing your status as a sanctioned or restricted party.
• Take advantage of any feature or functionality that a reasonable person would consider to be an obvious omission, bug, or error.
• Attempt to circumvent or bypass any functionalities, restrictions, usage limits, paywalls, geo-restrictions, or access features of our Services.
• Share Account credentials; circumvent subscription, paid Seat, role, or access restrictions; use External Collaborator access to avoid applicable paid Seat requirements; attempt to access another user's, Team's, Organization's, or project's data without authorization; exploit security, billing, or access-control vulnerabilities; scrape or automate access to the Services without authorization; or use the Services, including AI-assisted features, for unlawful discrimination, unlawful housing or credit eligibility decisions, fraud, harassment, or other unlawful activity.

Failure to comply with these limitations may result in the suspension or termination of your access and rights to our Services, as well as any other legal remedies available to us.

Changes to Our Terms

We reserve the right to amend, remove, or vary these Terms at any time. Non-material changes may be effective immediately. For material changes, we may require you to re-accept the Terms to continue using our Services. We will provide you with reasonable notice as legally required, by any reasonable means, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately regardless of materiality.

Except where applicable law requires affirmative acceptance or re-acceptance, your continued access to or use of our Services after the effective date of a modification constitutes your acknowledgment of and agreement to be bound by the revised Terms. Where affirmative acceptance or re-acceptance is required, we will provide an appropriate mechanism for you to do so.

Your Statutory Rights

Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.

Your Account

You may need to create an Account to access all or part of our Services. Your username and password are for your personal use, and you must ensure that your Account information is accurate. If you believe your Account information requires updating, or if you experience problems accessing your Account, contact us.

Our Access to Your Account

From time to time, we may need to access your Account to provide or support our Services, to investigate potential violations of these Terms, to respond to legal requests, or to protect the security and integrity of our Services.

Single Sign-On (SSO) Services

We may offer the option to register, log in, or connect your Account to Third-Party Services using Single Sign-On (SSO). When you use this feature, you acknowledge that you are using a Third-Party Service, and you grant us permission to access and process information from your Third-Party Service profile as permitted by that service and your privacy settings. You may revoke access to any Third-Party Service at any time through your Account settings or the Third-Party Service's platform.

Account Security

Although we make commercially reasonable efforts to keep our Services secure, you are solely responsible for maintaining the security of your Account and any password(s) used to access it. You agree to: (a) use strong, unique passwords; (b) not share or disclose your password or access credentials to any third party; (c) implement additional security measures we may offer, such as two-factor authentication, if available; and (d) notify us immediately if you suspect any unauthorized access to your Account or other security breach, take all necessary steps to terminate the unauthorized use, and provide us with your full cooperation and assistance to terminate, rectify, and prevent further unauthorized use. We reserve the right to require you to change your password or implement additional security measures if we believe your Account security may be compromised.

We are not liable for any loss, damage, or consequences arising from: (a) your failure to comply with these security obligations; (b) unauthorized access to your Account; or (c) any actions taken through your Account, whether or not authorized by you.

Account Deletion

You may request deletion of your Account through your Account settings or, where available, by contacting our support team. Account deletion may become irreversible once destructive processing begins.

Before requesting deletion, you are responsible for preserving any records or information that you are legally, professionally, contractually, or otherwise required to retain.

Account deletion does not cancel or erase payment obligations, charges, or other liabilities that accrued before deletion. Outstanding payment obligations do not, by themselves, prevent you from requesting deletion.

If your Account is associated with a Team or Organization, deleting your Account does not necessarily delete data owned by or shared with that Team or Organization. Shared data may remain available to the surviving Team or Organization in accordance with applicable permissions and our Privacy Policy.

Where you own a Team or Organization that has other eligible members, deletion may require an ownership-transfer process or may cause the Team or Organization to enter an ownerless or restricted state for a 30-day claim period. An eligible member may claim ownership during that period where the Services permit. If ownership is not claimed, the Team or Organization and associated data may be deleted in accordance with our account-deletion procedures. A Team or Organization with no other members may be deleted as part of the owner's account deletion.

We may retain or anonymize limited information where reasonably necessary for legal compliance, security, fraud prevention, financial or audit purposes, dispute resolution, or suppression records, as described in our Privacy Policy and permitted by applicable law.

Account Suspension and Termination

We reserve the right, at our sole discretion and without liability, to the maximum extent permitted by applicable law, to suspend, terminate, or delete your Account, restrict access to our Services, or take any other appropriate measure with immediate effect for reasons including but not limited to:

• Your use of our Services poses a security risk to us, our Services, or any third party.
• Your use of our Services may adversely impact us, our affiliates, partners, or customers.
• Your use of our Services may subject us or our affiliates to liability or breach under any applicable law.
• Your use of our Services may be fraudulent, abusive, discriminatory, or illegal.
• You have not fulfilled your payment obligations to us, whether arising from use of our Services or any other services we offer.
• You are in breach of these Terms, including any representations and warranties.
• You become subject to a petition in bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation, or assignment for the benefit of creditors.
• There has been unauthorized use of our Services.
• We are requested to do so by any legal or public authority under any applicable law.

Where the issue is capable of being remedied and immediate action is not reasonably necessary, we will give you prior notice and a reasonable opportunity to remedy it before we suspend or terminate. We may act immediately and without prior notice where we reasonably consider it necessary, including in cases of fraud, security risk, unlawful activity, legal or regulatory requirements, or repeated failure to remedy.

Upon suspension or termination, any license rights granted to you under these Terms will terminate immediately, all outstanding payments due to us shall become immediately due and payable, and we may delete your data in accordance with our Privacy Policy. We may, at our sole discretion, apply any credits, prepayments, or other amounts owed to you toward fulfillment of such payments.

You may appeal our decision by contacting us. All appeals are subject to our review and may not be available in all circumstances.

Pricing, Taxes, and Fees

Unless stated otherwise, all prices displayed on our Services are in United States Dollars (USD) and are exclusive of sales tax where applicable.

The total price displayed at checkout before you confirm your purchase represents the full amount payable to us, including any applicable charges that we are required to collect.

If we discover an obvious pricing error before processing your payment, we reserve the right to correct the error and inform you of the correct price. In such cases, you will have the option to proceed at the correct price or cancel.

If you qualify for tax-exempt status, you must provide valid documentation for verification. We may reject documentation that cannot be verified, and any unapproved purchase will be subject to applicable taxes.

We reserve the right to adjust taxes or fees to comply with legal changes, with notice where required.

Payments

Our website accepts payments using:

• Visa
• Mastercard
• American Express
• Discover

Depending on the payment method you choose, additional costs and conditions may apply. We reserve the right to modify available payment methods with appropriate notice.

If you choose a payment method that involves additional fees, such as currency conversion or installment fees charged by your bank or payment provider, those fees will be clearly indicated before payment confirmation where known to us. We do not impose hidden surcharges.

Payment Processing

Payments are securely processed by licensed third-party payment providers:

• Stripe

By providing payment information, you authorize the relevant payment provider to store and process it; you authorize us to charge your selected payment method for the total amount displayed at checkout, any applicable recurring fees or subscriptions, and any additional amounts expressly agreed by you; and you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate and up to date.

Although payments are processed by third parties, we remain responsible for fulfilling our contractual obligations to you. For billing inquiries, please contact us using the contact details at the base of these Terms. For technical payment processing issues, you may also contact the relevant payment provider.

Failed or Unauthorized Payments

You must promptly inform us if your payment method is canceled, your payment details change, or you become aware of unauthorized use.

If we are notified that a payment method has been compromised or used without authorization, we will suspend further charges to that payment method pending clarification.

We reserve the right to suspend or terminate access to our Services if payment is not successfully completed, in accordance with the Account Suspension and Termination section.

Billing Errors

If we identify a clear technical or administrative billing error, we reserve the right to correct it. We will notify you before charging any additional amount and provide an opportunity to raise questions or dispute the correction. You may contact us at any time if you believe you have been incorrectly charged.

Billing Complaints

If you are dissatisfied with any payment or billing matter, please contact us so we can attempt to resolve the issue.

Cancellations and Refunds

Except where required by applicable law or expressly stated otherwise, subscription fees and other charges paid to MeridianHub are non-refundable. Users may cancel their subscription at any time to prevent future renewals. Cancellation does not entitle a user to a refund or credit for amounts already paid or for any unused portion of a billing period. MeridianHub may, in its sole discretion, issue refunds or credits on a case-by-case basis. Any refund or credit provided in one instance does not create an obligation to provide a refund or credit in another instance.

Subscriptions and Recurring Charges

Some of our products and services are available through subscription plans ("Subscriptions"). A Subscription may be purchased and owned by an individual customer or by an Organization or Team. Although an Organization or Team may own and pay for a Subscription, Account credentials are personal to each individual Authorized User and may not be shared.

Subscriptions are offered for the billing intervals displayed at checkout, which may include monthly and annual terms. Unless canceled or otherwise stated before purchase, a Subscription automatically renews for successive periods corresponding to the selected billing interval.

Before you confirm a Subscription purchase, we will display the material recurring billing terms applicable to that purchase, including the price, billing interval, applicable Seat quantity where relevant, renewal terms, and available cancellation method. By affirmatively confirming the purchase, you authorize MeridianHub and its payment processor to charge the payment method associated with the Subscription for the amounts disclosed at checkout and for subsequent recurring charges until the Subscription is canceled or otherwise ends.

Where required by applicable law, we will provide renewal, pricing, or other notices relating to an automatically renewing Subscription.

Free Trials

Where we offer a free trial, the trial length, eligibility requirements, and the price and billing interval that will apply afterward will be displayed before you enroll. A valid payment method is required to start a free trial. You will not be charged a Subscription fee during the free trial.

Unless you cancel before the free trial ends, your Subscription will automatically convert to a paid Subscription when the trial ends. By starting a free trial, you authorize MeridianHub and its payment processor to charge the payment method on file the price and billing interval disclosed when you enrolled when the trial ends, and to continue charging on each renewal until the Subscription is canceled or otherwise ends.

You may cancel during a free trial through the online billing or Account settings made available through the Services. If you cancel before the free trial ends, you will not be charged for that Subscription, and trial access ends when the trial period ends.

Free trials are limited to one per eligible account. We determine trial eligibility and may decline, modify, or end a free-trial offer where permitted by applicable law. Where required by applicable law, we will provide notice before a free trial converts to a paid Subscription.

Team and Organization Seats

Certain Subscriptions allow an Organization or Team to purchase multiple Seats for Authorized Users.

Agent Team or brokerage pricing may use graduated pricing. Where graduated pricing applies, the per-Seat price applicable to a particular pricing band applies only to Seats within that band rather than retroactively changing the price of all earlier Seats. The applicable Seat quantity, pricing, and total charge will be displayed before purchase or confirmation of a change.

Valid pending internal invitations may reserve available Seat capacity. You may not reduce purchased Seat capacity below the minimum required for existing members and any valid pending invitations that reserve capacity.

Developer Subscriptions distinguish between internal company members and External Collaborators. Internal company members are subject to the applicable paid internal Seat requirements. External Collaborators are included without consuming paid internal Developer Seats and receive only the project-scoped access permitted by the Services. External Collaborator access may not be used to avoid or circumvent applicable paid internal Seat requirements.

Only users with the appropriate authorization may manage billing or Seat quantities on behalf of an Organization or Team.

Subscription and Seat Changes

Where permitted by the Services, you may change your Subscription interval, plan, or Seat quantity.

A Seat increase or other upgrade may take effect immediately and may result in a prorated or other additional charge. If a requested change will create an immediate additional charge, the applicable amount or billing effect will be disclosed before you confirm the change.

A Seat decrease, downgrade, or billing-interval change may take effect immediately or at the end of the current billing period depending on the type of change and the billing terms presented to you before confirmation. Seat capacity may not be reduced below applicable occupied or reserved Seat requirements.

If a renewal payment fails, we may retry payment using an authorized payment method associated with the Subscription. Failed payments may result in suspension or termination of access in accordance with the Account Suspension and Termination section.

If you fail to pay amounts properly due under your Subscription, you agree to reimburse us for reasonable collection costs to the extent permitted by applicable law. We may charge interest on unpaid amounts at a reasonable rate not exceeding the maximum permitted by applicable law.

We reserve the right to change Subscription pricing or modify service offerings. Price changes affecting an existing Subscription will take effect no earlier than the applicable future renewal or other date disclosed to you, and we will provide advance notice where required by applicable law.

Features and usage limits are determined by your selected Subscription and may change in accordance with these Terms.

We may suspend or terminate a Subscription if you materially breach these Terms or fail to make payment, in accordance with the Account Suspension and Termination section.

Canceling or Changing Subscriptions

You may cancel your Subscription through the online billing or Account settings made available through the Services. Where available, you may also contact our support team for assistance. We will provide online cancellation where required by applicable law.

Cancellation prevents future renewal of the Subscription. Unless otherwise stated, required by law, or the Subscription is suspended or terminated under these Terms, paid access generally continues until the end of the current paid billing period.

Cancellation does not entitle you to a refund or credit for amounts already paid or for an unused portion of a billing period except where required by applicable law or expressly agreed by MeridianHub.

Upgrades, Seat changes, downgrades, or billing-interval changes may take effect immediately or at the end of the current billing period depending on the type of change. Any additional immediate charge will be disclosed before you confirm the change.

Users administering an Organization or Team may make Subscription or billing changes only within the authority granted to their role.

Third-Party Services

Our Services may include features, tools, and integrations (collectively, "Third-Party Services") that rely on, are built by, are connected with, or are supported by companies that are independent from us. By using Third-Party Services, you agree to comply with the applicable terms and conditions, usage rules, and policies of the respective providers.

We do not endorse, are not liable for, and make no representations or warranties about any Third-Party Services. We have no control over these services and are not responsible for how they work or what they do. If a Third-Party Service stops working or changes how it connects with our Services, we may need to discontinue that connection without liability to you, to the maximum extent permitted by applicable law.

Where an issue with our Services originates from a Third-Party Service, our responsibility is limited to using commercially reasonable efforts to resolve or mitigate the impact on our Services. We are not obligated to fix, replace, or compensate for failures, outages, or changes caused by Third-Party Services, except where required by applicable law.

By using our Services, or any Third-Party Services in connection with our platform, you agree not to hold us responsible for any issues that arise directly from those Third-Party Services, to the maximum extent permitted by law.

AI-Assisted Features

Our Services may include features that use artificial intelligence, machine learning, or related technologies ("AI-Assisted Features"). These features may assist with drafting, communications, administrative tasks, workflow activities, analysis, and other functions within MeridianHub.

Use of AI-Assisted Features is optional unless otherwise clearly indicated for a particular feature.

Some AI-Assisted Features may rely on Third-Party Services. When you choose to use such a feature, information you submit to or use with that feature, which may include Customer Content, may be transmitted to and processed by a third-party AI provider as described in our Privacy Policy.

AI-generated or AI-assisted outputs are produced using probabilistic technologies and may be inaccurate, incomplete, outdated, inappropriate, or misleading. You are responsible for reviewing and verifying outputs before relying on, communicating, publishing, or acting on them.

AI-Assisted Features do not constitute and are not a substitute for legal, accounting, tax, investment, appraisal, engineering, lending, brokerage, or other licensed professional advice or judgment.

You remain responsible for decisions and actions taken using AI-Assisted Features and for ensuring that your use complies with applicable laws, professional duties, contractual obligations, and industry requirements.

You may not use AI-Assisted Features for unlawful discrimination, unlawful housing or credit eligibility determinations, fraud, harassment, or other unlawful purposes.

We do not guarantee the accuracy, reliability, completeness, availability, or suitability of AI-Assisted Features or their outputs for any particular purpose.

Service Updates and Changes

We may update, modify, or improve our Services from time to time. These updates may include technical adjustments, security enhancements, performance improvements, changes to features, or adaptations required to comply with legal or regulatory requirements. We reserve the right to implement updates at any time and for any reason, whether temporarily or permanently, with or without notice, and without liability to you or any third party, to the maximum extent permitted by applicable law.

You acknowledge that our Services may contain errors, bugs, or interruptions. We have no obligation to provide notice of, or correct, update, modify, maintain, or repair any aspect of our Services, except as required by applicable law.

Discontinuation

We reserve the right to suspend or discontinue all or part of the Services where reasonably necessary for legal, security, operational, or business reasons. Where practicable, we will provide reasonable notice before discontinuing a Service.

Temporary Interruptions

We aim to keep the Services available and reliable. However, the Services may occasionally be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or damage arising from temporary interruptions to the Services, to the maximum extent permitted by applicable law.

Automatic App Updates

If you install our App on your device, you agree that the App may receive automatic updates where this function is enabled in your device settings. These updates may be required to ensure security, performance, or continued compatibility.

Data Processing

Our collection, use, disclosure, retention, and other processing of personal information is described in our Privacy Policy.

In operating the Services, we may collect and analyze usage metrics, security information, service interaction information, and operational data for purposes such as providing, securing, maintaining, troubleshooting, analyzing, and improving the Services.

We may create and use aggregated or de-identified information that does not reasonably identify an individual, customer, or specific private workspace for analytics, research, security, product development, service improvement, and business operations, subject to applicable law.

Nothing in this section transfers ownership of Customer Content to MeridianHub or grants MeridianHub a right to publicly advertise, sell, or publish private Customer Content.

Intellectual Property

We retain sole ownership of all intellectual property ("IP") rights in and to our Services, our Materials, and any proprietary rights inherent in and to our Services. These rights are protected by applicable intellectual property laws and treaties.

Nothing in these Terms shall be interpreted as transferring to you any rights, interest, or title in our company or Services, except as explicitly stated in these Terms.

Subject to your compliance with these Terms and any payment obligations you have to us, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your personal or internal business purposes.

All rights not expressly granted to you are reserved by MeridianHub and its licensors.

Use of Our Brand and Materials

You may refer to our company name and brand in a factual and truthful manner. You must not use our name, logo, trademarks, or other brand assets in any way that falsely implies endorsement, sponsorship, partnership, or affiliation with us without our prior written consent.

Copyright Infringement Notice

We respect the intellectual property rights of others, and we ask that everyone using our Services does the same. If you believe that your work has been reproduced on our Services in a way that constitutes copyright infringement, please let us know using the contact details at the base of these terms.

If your claim relates to content posted by another user on our Services, you may wish to contact them directly before submitting a formal claim. It may be a simple misunderstanding that can be resolved without formal legal process.

By submitting a copyright infringement claim, you acknowledge that making a false claim could make you liable for any resulting damages under applicable law. If you're unsure whether your claim is valid, we recommend that you seek legal advice before proceeding.

Customer Content

As between you and MeridianHub, you retain your ownership and other rights in Customer Content.

You grant MeridianHub a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, format, back up, and display Customer Content only to the extent reasonably necessary to:

• provide and operate the Services;
• carry out your instructions and make Customer Content available to Authorized Users or other recipients you authorize;
• maintain, support, secure, troubleshoot, and improve the operation of the Services;
• create backups and provide disaster recovery;
• prevent fraud, abuse, security incidents, or violations of these Terms;
• comply with applicable law, legal process, or lawful governmental requests; and
• otherwise process Customer Content as described in our Privacy Policy.

This license exists only for the purposes described above and does not transfer ownership of Customer Content to MeridianHub.

Uploading or storing private Customer Content in MeridianHub does not grant us the right to publicly advertise, sell, publish, or publicly display that private Customer Content.

You are responsible for ensuring that you have all rights, permissions, notices, consents, and other lawful bases required to submit and process Customer Content through the Services. This includes information relating to leads, clients, customers, investors, contractors, collaborators, vendors, and other third parties.

Customer Content becomes publicly accessible through MeridianHub only when you or an Authorized User intentionally use a feature designed to make information public or available through a public page, form, sharing link, or similar mechanism, and only to the extent made available through that feature.

We may access, review, restrict, preserve, or remove Customer Content where reasonably necessary to operate or secure the Services, respond to support requests, investigate suspected abuse or violations, comply with law, or protect MeridianHub, our users, or third parties.

Feedback

If you voluntarily provide MeridianHub with ideas, suggestions, recommendations, feature requests, comments, or other feedback about the Services ("Feedback"), you grant MeridianHub a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, incorporate, commercialize, and otherwise use that Feedback for any lawful business or product-development purpose without compensation or obligation to you.

Feedback does not include your private Customer Content merely because Customer Content is stored or processed through the Services.

Accuracy of Materials

We aim to ensure that all information found on our Services is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

App Presentation

We make reasonable efforts to ensure that feature descriptions, screenshots, and other representations of our Services are accurate at the time of publication. However, as our Services are subject to ongoing updates and improvements, certain features, interfaces, or functionality may change over time and may differ from published descriptions.

Feature Availability

Feature listings on our Services reflect current availability at the time of publication. We make reasonable efforts to remove or update feature listings that are no longer available, but occasional discrepancies may occur. The display of a feature does not constitute a guarantee of ongoing availability.

Artificial Intelligence (AI) Policy

Our use and provision of artificial intelligence and AI-assisted functionality is described in the AI-Assisted Features section of these Terms and in our Privacy Policy. Those provisions govern your use of AI-assisted functionality within MeridianHub and any related processing of information.

Links

We may provide links to third-party websites, applications, or resources ("Linked Sites") for your convenience. However, we don't control, review, monitor, or endorse these Linked Sites or their content, and we can't make any promises about their availability, accuracy, reliability, or suitability. When you access and use Linked Sites, you're doing so at your own risk, and we won't be responsible for any damages or losses that arise from your use of or reliance on any Linked Site.

We reserve the right to remove or disable links to any Linked Site at any time without notice or liability. When you access any Linked Site, you acknowledge that you're leaving our platform and that different terms of use and Privacy Policies may apply to your use of those Linked Sites.

Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by circumstances outside our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to, acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services.

Upon the occurrence of a Force Majeure Event, we will use commercially reasonable efforts to promptly notify you through any reasonable means about the nature of the event and its expected impact on our Services, to the extent practicable under the circumstances. Any delay or failure to provide such notification due to the Force Majeure Event itself shall not constitute a breach of this agreement or result in any additional liability to us. The affected obligations will be suspended for the duration of the Force Majeure Event, and any performance deadlines will be automatically extended by a period equal to the duration of the delay plus a reasonable period for resuming activities.

Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties or representations of any kind, express or implied, and we disclaim all implied warranties and conditions, including without limitation any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that our Services will be uninterrupted, error-free, timely, secure, free of viruses or other harmful components, or that any defects will be corrected; that the Services will meet your requirements or expectations; or that any information or content available through the Services is accurate, complete, or reliable.

Limitation of Liability

The following limitations apply to the maximum extent permitted by applicable law. Where any limitation is partially or wholly unenforceable, it applies to the maximum extent that is enforceable.

In no event will we, our affiliates, suppliers, licensors, agents, officers, directors, or employees be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, savings, reputation, use, or data, arising out of or in connection with these Terms or your use of (or inability to use) our Services, regardless of whether the claim is brought in contract, tort (including negligence), breach of statutory duty, indemnity, equity, or otherwise, and even if we have been advised of the possibility of such damages.

Our total aggregate liability to you arising out of or in connection with these Terms or your use of our Services, regardless of the cause of action, will not exceed the greater of (a) the total amounts paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or (b) USD $100.

Any claim or cause of action arising out of or relating to these Terms or your use of our Services must be commenced within 1 year after the claim or cause of action accrues. Otherwise, the claim or cause of action is permanently barred. Where applicable law does not permit this limitation, this clause does not apply to you.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, some of the above limitations may not apply to you in their entirety, and our liability is limited to the maximum extent permitted by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless our company, our affiliates, and our respective officers, directors, employees, agents, licensors, suppliers, successors, and assigns ("Indemnified Parties") from all claims, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees and costs) arising out of or related to:

• your access to or use of our Services, including content, services, or features provided therein;
• your breach or alleged breach of these Terms or any applicable laws, regulations, or regulatory requirements;
• your violation or alleged violation of any third-party rights, including without limitation intellectual property rights, privacy rights, publicity rights, or contractual rights;
• your negligence, gross negligence, willful misconduct, fraud, or fraudulent misrepresentation;
• any disputes, issues, or claims between you and any third party arising from your use of our Services;
• any transactions or relationships between you and any third parties in connection with our Services;
• any Customer Content, data, information, or Materials you submit, post, transmit, make available through, or otherwise interact with via our Services;
• and any security breaches, unauthorized access, or data incidents resulting from your actions or omissions.

This indemnification obligation includes, without limitation, claims related to: (a) allegations of non-compliance with data protection, privacy, or consumer protection laws; (b) infringement or misappropriation arising from customized content, configurations, or implementations; and (c) any representations, warranties, or guarantees you make regarding our Services to third parties.

You will cooperate promptly and fully in the defense of any such claim at your own expense. We reserve the right, at our sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to assist and cooperate with us in asserting any available defenses and to promptly reimburse us for all reasonable costs and expenses incurred in connection with such defense. You may not settle, compromise, or make any admission of liability in connection with any claim subject to this indemnification without our prior written consent.

To the extent permitted by applicable law, this indemnification obligation (a) survives the termination or expiration of these Terms or your use of our Services, and (b) is independent of any other rights or remedies available to the Indemnified Parties. In jurisdictions where such indemnification provisions are limited or unenforceable, this section applies only to the maximum extent permitted by law and does not affect any non-excludable statutory rights you may have. The Indemnified Parties reserve all rights and remedies available at law or in equity and may seek injunctive relief or specific performance in addition to monetary damages.

Dispute Resolution

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, our Services, or your use of the Services (collectively, "Disputes") are governed by the laws of the State of Colorado and applicable federal law, without regard to conflict-of-law principles, except to the extent that mandatory applicable law requires otherwise.

Informal Resolution

Before commencing litigation, the party raising a Dispute must provide the other party with written notice describing the nature of the Dispute and the relief sought. Notices to MeridianHub must be sent using the contact information provided at the end of these Terms.

The parties will attempt in good faith to resolve the Dispute informally for 30 days after the notice is received. If the Dispute is not resolved during that period, either party may proceed with litigation.

Litigation and Venue

If a Dispute cannot be resolved informally, either party may bring the Dispute in a court of competent jurisdiction located in Colorado, subject to any mandatory jurisdictional or venue rights provided by applicable law.

These Terms do not require arbitration.

Injunctive Relief

Notwithstanding the informal resolution requirement above, either party may seek injunctive or other equitable relief where reasonably necessary to prevent or address unauthorized access or use, misuse of confidential information, intellectual property infringement, security threats, or other circumstances in which immediate relief is appropriate.

Individual Disputes Only

To the extent permitted by applicable law, you agree to resolve any and all Disputes on an individual basis and not as part of a class, representative, or consolidated action.

Miscellaneous

Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall remain in full force and effect.

If the removal of a provision materially affects the balance of rights and obligations under these Terms, we may amend the affected provision to the extent necessary to make it lawful, while preserving its original purpose as closely as possible.

Waiver

No waiver of any breach, default, or right under these Terms shall be effective unless expressly made in writing and signed by an authorized representative of the waiving party. Our failure or delay in exercising any right or remedy under these Terms shall not operate as a waiver, impair future rights to strict performance, or affect any other available rights or remedies.

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, any mandatory pre-contractual information, and any additional feature-specific or subscription-specific terms expressly incorporated into your agreement with us, form the agreement between you and us regarding our Services. They replace any prior discussions or communications relating to the same subject matter.

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection, unfair commercial practices, or data protection laws. If any information we provide to you before entering into the contract is required by law to form part of the contract, it will remain binding.

We may update these Terms in accordance with the "Changes to Our Terms" section. We are not bound by any other term or condition you propose in any correspondence, purchase order, or document, regardless of whether we expressly object to it. Any other changes must be agreed in writing.

Notices

You may contact us at any time using the contact details at the base of these Terms. Where these Terms require notice in writing, email is sufficient unless mandatory law requires another method. A notice is considered received when it is sent, provided there is no indication that delivery has failed.

We may send notices to you using the email address associated with your Account or any other contact details you have provided. You are responsible for keeping your contact information accurate and up to date.

Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by applicable law.

We may transfer our rights and obligations under these Terms to another company, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. If we do so, we will ensure that your rights under these Terms are not reduced as a result of the transfer. Where required by law, we will inform you of such transfer.

Interpretation

In these Terms, "including" means "including but not limited to."

The authoritative version of these Terms is the original English (US) version, which shall prevail over any translation in the event of a conflict. Any translations are provided purely for convenience, and we are not responsible for errors or inconsistencies in them.

Headings in these Terms are for convenience only and do not affect the interpretation of any provision.

Survival

Any provision of these Terms that by its nature or express terms should survive the expiration or termination of these Terms will survive, including any accrued rights and obligations.

Contact Information

Please direct all communications regarding these Terms to: MeridianHub Support support@meridianhub.net